Your rights
Complaints process
We aim to provide a high standard of service. If something isn't right, we want to hear about it and put it right.
Raise it with us first
Let's Migrate is a trading name of Thiveintra Limited (NZBN 9429051699055). If you have a concern about our service or advice, please contact us so we can try to resolve it directly. You can email info@letsmigrate.co.nz, call +64 29 126 0527, or use the contact form (choose "Complaint / feedback").
What to include
- Your name and preferred contact details
- A clear description of your concern
- Any relevant dates, documents or reference details
- What outcome you are seeking
How we handle it
We will acknowledge your complaint, look into it fairly, and respond to you in writing with the outcome and any next steps. We treat all complaints confidentially and will not disadvantage you for raising a concern.
If you're still not satisfied
Immigration advice in New Zealand is regulated. If your complaint concerns licensed immigration advice and you are not satisfied with our response, you may raise it with the Immigration Advisers Authority (IAA), which oversees licensed immigration advisers in New Zealand. You can find their current complaints information on the IAA website.
For concerns about education or enrolment matters, you may also be able to raise these with the relevant education provider or NZQA.